FAQs

SHIPPING ISSUES

Where are you shipping to?

BeauToday provides shipping to most countries, you can choose the countries and shipping methods at checkout page. 

How long does it take to process my order?

Your parcel will be packed and handed over to the delivery company with 1-3 business days after you place an order usually. 

Why did I receive shipping information but no shipping information was updated?

Don’t worry. Usually we have already processed the shipment, but it will take some time for the goods to reach the logistics carrier, usually the tracking information will be updated within 72 Hours.

How long does the delivery take?

  • Order Process Time:1-3 business days
  • Estimated Shipping Time:8-15 business days for free Standard Shipping Method,5-10 business days for Express Shipping Method

The delivery time is the total of order processing time and transit time, it will depend on the location where you are.

How can I track my order?

You can track your order easily once your item has been dispatched.

You’ll receive a dispatch confirmation that contains a tracking number. Track your shipment to see the delivery status HERE.

RETURN ISSUES

How do I return an item bought in store?

We have a 30-day return policy, which means you have 30 nature days after receiving your item to request a return. Please make sure that the goods are in their original condition. Follow the points below to get a easy return.

Contact us via email at contact@beautoday.com, which should include the order number, reason for the return and some photos of the item(s)

Important: The item must be unworn, unwashed and still have its tags. Or we cannot support returns and refunds.Please notice that we don't accept unauthorized returns.

 

PAYMENT ISSUES

What methods of payment do we accecpt? 

We currently accept America Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, and Visa 

 

Contact US

Email: contact@beautoday.com

Service Time: 9am-5pm (PST) from Monday to Friday (excluding holidays)

Tel: +86 15372401873

Address: Room 3202, Yintai International Business Center, No. 1600, Science and Technology Museum Street, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province,China