FAQs

SHIPPING  INFOMATION

Free shipping in more than 20 countries/ regions. You have 30 days after receiving your item to request a return.

 

How long does it take to process and ship my order?

Your parcel will be packed and handed over to the delivery company with 1-3 business days after you place an order usually.

 

Why did I receive shipping information but no shipping information was updated?

Don’t worry. Usually we have already processed the shipment, but it will take some time for the goods to reach the logistics carrier, usually the tracking information will be updated within 5 business days.

 

How long does the delivery take?

The delivery time is the total of processing time and transit time, it will depend on the shipping method you choose, you could referrence the estimated transit time below.

Estimated Transit time:

  • Free Shipping: 8-20 business days
  • Standard Shipping: 5-15 business days
  • Express Shipping: 3-10 business days

 

TRACK STATUS 

How can I track my order?

You can track your order easily once your item has been dispatched.

You’ll receive a dispatch confirmation that contains a tracking number. Track your shipment to see the delivery status HERE.

 

RETURN POLICY

All unworn items may be returned within 30 nature days of receipt. 

How do I return an item bought in store?

We have a 30-day return policy, which means you have 30 nature days after receiving your item to request a return. Please make sure that the goods are in their original condition. Follow the points below to get a easy return.

Contact us via email, which should include the order number, reason for the return and some photos of the item(s)

Important: The item must be unworn, unwashed and still have its tags. Or we cannot support returns and refunds.

Please notice that we don't accept unauthorized returns.

 

PAYMENT METHODS

What methods of payment do we accecpt? 

We currently accept America Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, and Visa

If you want to pay by credit card, you can use Shop Pay to finish the payment.   

To pay with Paypal, you'll need to set up a PayPal account on the PayPal web. It only takes minutes to open a PayPal account and it's free.

You can pay securely and quickly by logging into your PayPal account.

 

Why pay with PayPal?

It's safer: shop at thousands of websites without sharing your financial details.

It's fastef: with no need to type in your card details, you can check out in a few clicks.

It's easier: all you need is an email address and password to pay online.

 

Contact us

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